AFTER-SALES ASSURANCE
Reliable Warranty Support for Every Inkit Solution
Inkit provides professional warranty and technical support to help customers maintain reliable printing performance, reduce downtime, and protect their equipment investment.
Our Warranty Commitment
Inkit provides professional warranty and technical support to help customers maintain reliable printing performance, reduce downtime, and protect their equipment investment.
Product Coverage
Warranty coverage applies to eligible Inkit machines, electronic components, and approved accessories when used under normal operating conditions and according to the product instructions.
Technical Assistance
Our support team provides remote troubleshooting, operating guidance, diagnostic assistance, and recommendations for restoring normal equipment performance.
Replacement Support
When a confirmed defect is covered by warranty, Inkit may provide replacement parts, repair instructions, or another appropriate service solution based on the technical evaluation.
Covered Under Warranty
Subject to the warranty terms applicable to the purchased product, coverage may include:
• Manufacturing defects in eligible machine components
• Defective electronic parts under normal operating conditions
• Hardware failures confirmed by Inkit technical support
• Approved replacement parts required to resolve a covered defect
• Remote diagnostic and technical assistance
• Repair or replacement solutions determined by Inkit after evaluation
Warranty Exclusions
The limited warranty does not normally cover damage or failure caused by:
• Incorrect installation, operation, maintenance, or storage
• Use outside the recommended environmental or electrical conditions
• Accidents, impact, liquid exposure, fire, flooding, or other external damage
• Unstable voltage, incorrect power supply, or electrical surges
• Unauthorized repair, modification, disassembly, or component replacement
• Use of incompatible inks, consumables, accessories, software, or third-party components
• Failure to follow the user manual, maintenance schedule, or technical instructions
• Normal wear and tear
• Cosmetic damage that does not affect equipment operation
• Damage occurring during transportation arranged independently by the customer
• Consumable items and parts that naturally require periodic replacement
Printheads, Inks and Consumable Parts
Printheads, inks, cleaning solutions, filters, dampers, wipers, tubes, and other consumable or wear-related components may have separate warranty conditions or may not be covered by the standard machine warranty.
Coverage depends on the product model, operating conditions, maintenance history, ink system, and the terms confirmed in the customer’s sales documents.
Customers should use Inkit-approved consumables and follow the recommended cleaning and maintenance procedures to help protect equipment performance.
How to Request Warranty Support
Inkit provides professional warranty and technical support to help customers maintain reliable printing performance, reduce downtime, and protect their equipment investment.
01
Contact Our Support Team
Send the product model, serial number, order information, and a clear description of the issue to the Inkit support team.
02
Provide Diagnostic Information
Our technicians may request photographs, videos, error messages, operating records, software information, or remote access details to identify the cause.
03
Technical Evaluation
The support team will determine whether the issue is related to configuration, operation, maintenance, consumables, software, or a covered hardware defect.
04
Service Resolution
Depending on the evaluation, Inkit may provide operating instructions, remote assistance, repair guidance, replacement parts, or another suitable service solution.
Parts and Shipping Responsibilities
When a replacement component is approved under warranty, the shipping arrangement, delivery method, customs responsibilities, installation support, and return of the original component will be handled according to the applicable sales contract and warranty terms.
Inkit may require the defective component to be returned or made available for inspection before or after a replacement is supplied.
Customers should not return any machine or component without prior written authorization from the Inkit support team.
Remote Technical Support
Many operating and configuration issues can be resolved through remote technical assistance.
Our technicians may provide support through email, video call, remote desktop tools, diagnostic files, operating instructions, and maintenance guidance.
The customer is responsible for providing safe access to the equipment, a stable internet connection when required, and a qualified operator to follow the technical instructions.
Software and Cloud Service Support
Software, cloud printing services, API integrations, licenses, updates, and subscription-based services may be governed by separate service terms.
Technical support may include account assistance, configuration guidance, connectivity troubleshooting, and software-related diagnostics.
Service availability may depend on the active subscription, software version, network environment, third-party platform, and integration configuration.
Protecting Your Warranty
To maintain warranty eligibility, customers should:
• Follow the installation and operating instructions
• Complete regular cleaning and preventive maintenance
• Use approved inks, consumables, accessories, and replacement parts
• Maintain suitable temperature, humidity, ventilation, and electrical conditions
• Keep maintenance and service records
• Contact Inkit before performing major repairs or modifications
• Report equipment problems promptly to prevent additional damage
Frequently Asked Questions
How long is the Inkit warranty?
The applicable warranty period depends on the product model and order terms. Please refer to your quotation, contract, invoice, warranty document, or product manual.
Does the warranty cover printheads?
Printheads may have separate warranty conditions because their service life is affected by ink, maintenance, operating conditions, storage, and cleaning procedures. Please refer to the warranty terms supplied with your product.
Are consumables covered?
Consumables and normal wear parts are generally handled separately from the main machine warranty. Coverage depends on the specific item and the confirmed sales terms.
Can I repair the machine myself?
Customers should contact Inkit technical support before disassembling, modifying, or replacing major components. Unauthorized repair may affect warranty eligibility.
What happens after the warranty expires?
Inkit can continue providing technical assistance, replacement parts, repair guidance, and paid after-sales support after the standard warranty period has ended.
Do I need to return the complete machine?
Not necessarily. Many issues can be diagnosed remotely or resolved through component replacement. Do not return equipment or parts without written authorization from Inkit.
Our Support Team Is Ready to Help
Contact Inkit with your machine model, serial number, and a description of the issue. Our technical team will review your request and guide you through the next steps.
